Analytics

Live
Total calls
53
+2.5%
Average Talk Time
3.02 min
- 2.5%
Usage
112 min
- 2.5%
Average usage
4 min
+2.5%
FCR %
78%
+3.1%
AHT
4.2 min
-1.8%
SLA %
92%
+1.2%
CSAT
4.6/5
+0.3%

Calls volume

Inbound
Outbound
10080604020100
Inbound: 12
Outbound: 8
Jun 16Jun 17Jun 18Jun 19Jun 20Jun 21Jun 22

Caller types

Outbound: 8
28
Total
10
Outbound
18
Inbound

User sentiments

Positive45%
Neutral30%
Negative25%

Call status

Completed70%
Unsuccessful30%

Task status

Resolved50%
Open30%
Unresolved20%
InboxCalls
Customer Support - (945) 145 9874
23
Sales Hotline - (312) 887 2041
15
Support - (945) 145 9874
10
Billing Desk - (628) 320 5567
8
Sale - (945) 145 9874
5
Returns Line - (415) 990 3312
3
AgentsCalls
AI
Sakura (Sales AI)
24
AI
Hana (Support AI)
19
AI
Yuki (Billing AI)
14
Kenji Tanaka
8
Aiko Yamada
6
Ryo Suzuki
4
WidgetCalls
LP
Landing Page
17
Support
10
RatingCalls
★★★★★
23
★★★★☆
15
★★★☆☆
10
★★☆☆☆
10
★☆☆☆☆
5
☆☆☆☆☆
3
End call reasonsCalls
Customer ended call
23
Agent ended call
15
Maximum time reached
10
Connection lost
5
System error
3
Other
3
Actions56
📞End call
15
Transfer call
10
Send SMS
5
Send email
5
Webhook
3

Busy hours Last 7 days

12:00 AM3:00 AM6:00 AM9:00 AM12 PM3:00 PM6:00 PM
12a
1
2
3
4
5
6
7
8
9
10
11
12p
1
2
3
4
5
6
7
8
9
10
11
 
AM
PM