Conversations
EM
Emma Wilson
11:42am
AR
MJ
Michael Johnson
11:18am
AR
SR
Sophia Rodriguez
10:54am
HR
DK
David Kim
10:32am
AR
LP
Laura Patel
9:48am
YK
RT
Robert Tanaka
Yesterday
AR
AB
Anna Bauer
Yesterday
HR
CN
Carlos Nguyen
Yesterday
YK
MK
Maya Kapoor
May 9
AR
FA
Fatima Ali
May 8
HR
MJ
Michael Johnson
May 8, 2026
MJ
9:24 AM
2:18
Call Completed
Call Summary
Customer reported intermittent connection issues with the iOS app. Aria walked through restart steps and confirmed the issue resolved after a fresh install. Logged for engineering review.
Today — May 11, 2026
AR
Agent
10:42 AM
1:54
Call Completed
MJ
11:18 AM
3:42
Call Completed
Call Summary
Michael called to confirm the iOS issue is fully resolved after our follow-up and asked about upgrading his plan to the team tier. Aria collected his preferred billing cycle and scheduled a callback with Sales for tomorrow at 2 PM.
EM
Emma Wilson
Yesterday — May 10, 2026
EM
3:15 PM
2:04
Call Completed
Call Summary
Emma called about a billing question — her last invoice charged for a seat she had already removed. Aria pulled the invoice, confirmed the overage, and queued a credit memo. She'll see the credit on her next statement.
Today — May 11, 2026
EM
11:42 AM
In Call
Aria · 00:48