Support is now AI.Empathy is still human.
A next-gen helpdesk where AI handles the routine and your humans handle the strategy, working side by side in one inbox across voice, chat, email, and SMS.
Voice, chat, email, SMS, all in one shared inbox.
AI and humans solving tickets side by side.
Plug into 100+ tools your team already runs daily.
Your team is fighting the tools, not the tickets.
Bots deflect, customers wait
Most chatbots are built to deflect, not resolve. Customers loop through FAQ trees, type "agent" three times, and finally land with a human who has zero context on the conversation. The bot saved a ticket. The customer left frustrated.
no resolution rate by bots
Every channel, one inbox.
Voice, chat, email, WhatsApp and ticket handled by AI first, escalated to humans with full context.
AI tools that maximize agent productivity.
An inbox, a copilot, a knowledge base, and tickets built to work as one product, not four.
24/7 is the new baseline for support.
For years, only enterprise teams could afford round-the-clock support. Everyone else made customers wait until morning. With AI agents handling tier-1 tickets across voice, chat, and email, always-on coverage is no longer a luxury. It is the floor, whether you have 10 agents or 1,000.
decrease in first-response time
AI that closes the ticket.
A real resolution means the customer got what they came for. Our AI agents do not punt to a human, ask the customer to "try again later," or hide behind canned responses. They take action: process the refund, change the address, reset the password, send the receipt. The ticket closes because the problem is actually solved.
of tickets closed without escalation
One workspace. AI assists. Humans decide.
AI agents do not replace your team. They sit beside them. Routine tickets get resolved by AI on autopilot. Hard tickets get escalated to a human who walks in with full ticket history, a suggested response, and the right context already loaded. Your agents stop firefighting and start owning the conversations that matter.
more cases resolved per agent, per day
Speak every customer's language. Literally.
Forty-five percent of customers prefer support in their native language. Most teams cannot afford to hire for every market they serve. Our AI agents fluently handle calls, chats, and emails in 45+ languages, with regional accents and cultural nuance built in. Your reach expands without your headcount doing the same.
languages, instantly
What makes OneInbox Support different.
All-in-one, voice-first, JA-native by default.
| OneInbox | Others | |
|---|---|---|
| Voice + chat + email + ticket in one inbox | ||
| AI agent that resolves end-to-end | ||
| Help Center + Knowledge Base included | ||
| Native EN + JA quality, day one | ||
| Self-learning KB from resolved tickets | ||
| Time to first AI resolution | 1 day | 3–6 weeks |
31% more conversations closed per agent
Customer story
31% more conversations closed per agent
A regional fintech moved from a stitched-together stack to OneInbox Support. AI Copilot drafted every first reply; agents reviewed, edited, and shipped 31% more conversations closed per shift, with higher CSAT.
conversations / agent
average handle time
Our agents are dramatically more efficient with OneInbox AI Copilot. Agents using Copilot closed 31% more customer conversations daily.
Support Operations Lead
Support leader · APAC fintech
FAQ
The AI is grounded in your help center, past tickets, and policies. It cites sources, refuses to answer when confidence is low, and escalates to humans with full context. Most teams see 90%+ first-time accuracy on covered topics.
It escalates to a human with the full transcript, customer history, and the most relevant KB articles already pulled so the agent picks up where AI left off, not from scratch.
Yes. Voice, chat, email, WhatsApp, and ticket all flow into one queue. Same agent, same AI, same customer view across every channel.
Connect your help center URL or upload docs the AI is ingested and live in under 5 minutes for most teams. Voice number provisioning takes 1–2 business days.
Per seat for human agents + per AI conversation resolved. No per-message markup. Volume discounts on enterprise.
Ready to give your agents a real AI Copilot?
See OneInbox Support running on your help center in a 30-minute live demo.