Every Customer Answered. Instantly. Every Time.
OneInbox AI agents pick up on the first ring, understand the customer's intent, and resolve issues end-to-end without a queue, without a script wall, and without putting your customer on hold.
of inbound calls fully resolved by AI
Teneo.ai, 2025
average time to answer no hold music
CSAT improvement after AI deployment
biz4group, 2025
per AI-handled call vs $7–12 human agent
p0stman.com, 2025
Your Support Volume Is Growing. Your Team Can't Keep Up.
Long Hold Times Kill Loyalty
67% of customers hang up in frustration after holding. Each abandoned call is a missed resolution and a damaged relationship.
Repetitive Calls Drain Agent Capacity
Over half of inbound calls are routine account status, tracking, FAQs but they consume the same agent time as complex issues.
No After-Hours Coverage
Customers need support on evenings and weekends. Voicemail and chatbots don't cut it when the issue is urgent.
AI That Handles the Full Support Conversation
Zero-Wait Answer
AI answers instantly no IVR maze, no hold music. Customers state their issue in natural language and get help immediately.
Intent Understanding
Our NLU engine understands context, not just keywords. Callers can say 'my order is wrong' and the AI knows exactly what to do.
End-to-End Resolution
AI doesn't just answer it acts. Check order status, process refunds, update accounts, or send follow-up emails all in the call.
Smart Escalation
When a call needs a human, the AI transfers with full context no customer repeating themselves, no agent starting cold.
50+ Language Support
Support customers in their native language without a separate multilingual team or translation service.
24/7 × 365 Coverage
Holidays, nights, surge events the AI never calls in sick, never needs a break, and never puts a customer on hold.
From Deployment to Resolution in Days
Map Your Top Call Reasons
We analyze your call recordings and identify the top 20 intents driving 80% of your volume. These become your first automation targets.
Train on Your Knowledge Base
Connect your FAQ docs, knowledge base, and CRM. The AI learns your products, policies, and tone in hours not months.
Deploy and Improve Continuously
Go live on a percentage of traffic. Monitor containment rates, CSAT, and resolution quality. Expand as confidence grows.
Plugs Into the Systems Behind Every Support Call
“Before OneInbox, our average hold time was 8 minutes. Three months after launch, our AI resolves 58% of calls without any human involvement and our CSAT went up, not down.”
ASAnika SvenssonDirector of Customer Support · NovaTech
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