Your Calls Are Your Most Underused Data Source
OneInbox transcribes, analyzes, and structures every conversation revealing customer sentiment, product feedback, agent performance gaps, and business opportunities hidden inside your call recordings.
of calls analyzed vs 2–5% with manual QA
faster identification of emerging customer issues
improvement in agent performance from data-driven coaching
average annual revenue identified from call insights (enterprise)
You're Making Decisions Without Listening to What Customers Actually Say
2% Call Coverage
Manual QA teams review 2–5% of calls at best. The other 95% are lost intelligence customer pain points, agent errors, and product signals you never see.
Reactive Decision-Making
By the time a trend surfaces through surveys or NPS, it's already hurt retention. Call data reveals emerging issues weeks earlier.
Disconnected Systems
Call recordings live in telephony. Transcripts (if any) live in spreadsheets. CRM data is elsewhere. No single view of the conversation.
From Raw Calls to Business Intelligence
Automatic Transcription & Diarization
Every call transcribed in real time with speaker separation agent and customer clearly labeled, timestamps included.
Customer Sentiment Analysis
Sentiment scored per utterance and per call surface calls where customer emotion shifted, and why.
Topic & Intent Classification
Automatically tag every call by reason, product mentioned, outcome, and escalation type with no manual labeling needed.
Agent Scorecard Automation
AI evaluates every agent on empathy, accuracy, pace, compliance, and resolution producing consistent, bias-free QA scores.
Churn & Escalation Risk Signals
Detect language patterns that precede churn or social media complaints before the customer acts on their frustration.
Executive Dashboards
Real-time dashboards for CX leaders, operations managers, and QA teams with filters by agent, team, campaign, or call type.
Insights Start Flowing the Day You Connect
Connect Your Call Recordings
Stream live calls or ingest historical recordings from any telephony system, cloud storage, or contact center platform.
AI Analyzes and Tags
Transcription, sentiment, topic, and agent scoring run automatically no configuration needed for standard call types.
Surface in Your BI Tools
Insights push to your dashboards (Tableau, Looker, Power BI) or surface directly in the OneInbox analytics suite.
Connects to Every Call Source and Every Dashboard
“We discovered that 18% of our calls mentioned a competitor by name in the first 30 seconds. We had no idea. OneInbox surfaced it in week one and that single insight changed our retention strategy.”
LWLing WeiChief Customer Officer · Atlas Retail