Faster Claims. Fewer Lapses. Happier Policyholders.
OneInbox automates the high-volume, low-complexity interactions that drain your staff first notice of loss, renewal reminders, payment collection, and policy inquiries so your adjusters focus on what matters.
of insurers are deploying or scaling conversational AI
Master of Code, 2025
faster first notice of loss processing with voice AI
reduction in policy lapse rate with proactive renewal calls
of routine policyholder calls fully automatable
Policyholders Expect Instant Answers. Adjusters Are Stretched Thin.
Claims FNOL Delays
First notice of loss calls flood in after weather events. Manual intake creates bottlenecks exactly when empathy and speed matter most.
Policy Lapses from Poor Outreach
Renewals slip through because outbound calling capacity is limited. Every lapsed policy is revenue and a relationship lost.
Repetitive Policyholder Inquiries
Coverage questions, payment status, and claim updates consume 60–70% of inbound volume work that doesn't need a licensed agent.
Voice AI Built for the Insurance Lifecycle
Automated FNOL Intake
AI handles first notice of loss calls collecting incident details, policy numbers, and next steps and routes to the right adjuster with full context.
Renewal Outreach Campaigns
Proactive outbound calls remind policyholders of upcoming renewals, offer payment options, and confirm without agent involvement.
Payment & Premium Collection
Automate payment reminders, accept secure card payments by voice, and reduce lapse rates from missed premiums.
Policy & Coverage Inquiries
Policyholders get instant answers on coverage limits, deductibles, and claim status no hold time, no transfer.
Compliance-Ready Call Flows
State-specific regulatory disclosures, call recording consent, and audit trails built into every interaction.
Upsell & Cross-Sell Prompts
Surface relevant coverage add-ons during service calls presented naturally, not aggressively with full agent review.
Deployed in Weeks Across Your Lines of Business
Connect Policy & Claims Systems
Integrate with Guidewire, Duck Creek, Applied Epic, or your custom platform via secure APIs.
Configure by Line of Business
Set up separate call flows for auto, home, life, and commercial each with the right intent detection and escalation logic.
Run Inbound and Outbound Together
Handle inbound policyholder calls while simultaneously running renewal and collection campaigns from one platform.
Built to Work With Your Core Insurance Stack
“Our adjusters used to spend half their day on FNOL calls. Now OneInbox handles intake, and our team picks up fully structured claim files. Cycle times dropped 40% in the first six weeks.”
SISandra IbarraHead of Claims Operations · Pinnacle Insurance Group